FAQs - Shipville

FAQs

Q – CAN I RETURN AN ITEM?

Yes. If you decide that you do not want what we are about to ship we can return it to the retailer for a fee of $5 and the retail cost of shipping it back to them.

Q – HOW MUCH DOES IT COST TO SHIP TO MY LOCATION?

You can use our shipping rate calculator on the home page and our duty calculator to find out how much it costs to ship to your specific location. If you still have questions email us info@shipville.com

Q – HOW LONG DOES IT TAKE TO RECEIVE MY PACKAGE?

Typical transit time with our preferred carriers is 1-5 days globally!

You can also opt for package tracking updates through your members area profile.

Q – HOW DO I CONTACT CUSTOMER SUPPORT?

Your satisfaction is very important to Shipville.  If you would like to communicate with a Customer Service Representative, you can reach them through the following channels:

  1. Contact us form  (M-S 24hrs/day Saturday and Sunday 24-48hr return time)
  2. Email, by emailing support@shipville.com (M-S 24hrs/day Saturday and Sunday 24-48hr return time)
  3. You can call us using +1-503-894-6026 (M-F 9:00am PST to 5:00pm PST)

Q – WHAT IS YOUR PRIVACY AND CONFIDENTIALITY POLICY?

The privacy and confidentiality of our customers is extremely important to us and details regarding our policy may be found in our Privacy Policy.

Q – CAN I START USING MY ADDRESS RIGHT AWAY?

You can start right away.  Once you receive your address it’s ready to use.
We will immediately begin accepting all of your merchandise and mail. Please ensure that all of your ship to details are correct to avoid delay.

Q – CAN I SHIP ANY SIZED ITEMS?

Please contact us in advance if you are interested in shipping anything heavier than 99 pounds as we will need to arrange a custom quote.

Q – WHAT ADDRESS DO I USE WHEN CHECKING OUT FROM A STORE?

Please see below for the proper method of entering your Shipville address into the Ship To details of a merchants checkout when making purchases:

US Address

First Name:           Your First Name

Last Name:           Your Last Name

Address 1:            19450 Sw Cipole Rd. Ste.207

Address 2:             Shipville + Your mailbox number

City:                        Tualatin

State:                      OR

Zip:                         97062

Country:                 USA

Q – WHAT COUNTRIES DOES SHIPVILLE SEND TO?

Shipville ships from the US to over 220 Countries. If you are not on the banned list then we will ship to you!

Q – WHAT IS THE CONCIERGE SERVICE AND THE COST?

Shipville provides a Concierge service whereby our customers notify Shipville in their account of items they would like to purchase by emailing concierge@shipville.com

We then bill your card for the cost of the purchase plus a 5% fee for a wire transfer or 10% fee for credit cards for standard, 3% fee for a wire transfer or 6% fee for credit cards  for premium and premium + Mail and then have the items sent to your Shipville address, where we will then ship them to your door.

Q  – WHAT RATE IS USED FOR BUSINESS CLIENT CUSTOMERS?

All business clients are given the Platinum membership for their customers at no cost for 1 month after completing a transaction at your store.  If they purchase from your store again they will receive another free month if their first month has expired.  Making this a mutually beneficial situation for both you and the customers.

Q – WHAT DOES SHIPVILLE CHARGE FOR SHIPPING?

Discount of Carrier Published Rate
Membership Option Discount Percentage
Gold 60% + $1/handling fee per package
Platinum 60% + $9.99/month unlimited shipping